As consumers, it’s important to be aware of our rights when faced with faulty or substandard products.
By understanding our rights, we can effectively protect ourselves. Companies cannot simply refuse to accept returns or replacements for defective items.
In a recent case, e-commerce giant Flipkart was fined Rs 1 lakh by the Central Consumer Protection Authority for allowing the sale of poor quality pressure cookers.
Consumer rights violations carry consequences, and consumers have avenues to seek compensation and justice.
Quality Standards and Legal Remedies: The government has issued quality control orders specifying the standards that products must adhere to.
For instance, the standard for pressure cookers, established in February 2021, is IS 2347:2017.
This standard applies to both online and offline sales. If you encounter a product of inferior quality, there are steps you can take to address the issue.
Filing a complaint is one such action, allowing you to demand compensation or replacement for the substandard product.
Initially, you can approach the concerned shopkeeper or service provider.
If your complaint is not adequately addressed, legal recourse is available to protect your consumer rights.
Consumer Helpline Portal and Assistance: To register a complaint against a seller, you can utilize the consumer helpline portal at https://consumerhelpline.gov.in/.
Upon logging in, you can file a complaint by following the provided instructions.
A nominal fee may be required, which can be found on the complaint page.
Provide complete details regarding the complaint and submit your request.
Additionally, you can seek assistance through the Department of Consumer Affairs’ helpline number, 1915, available from 8 am to 8 pm.
The National Consumer Helpline (NCH) app and Umang mobile application also offer avenues to lodge complaints.
Alternatively, you can send an SMS to 8800001915 for problem resolution.
The Consumer Affairs Ministry’s Twitter account, ‘Jago Grahak Jago,’ is another platform where complaints can be registered.
Conclusion: As responsible consumers, being aware of our rights empowers us to take action when faced with defective goods.
Recent penalties imposed on companies demonstrate the consequences of violating consumer rights.
Remember to utilize resources such as the consumer helpline portal, helpline numbers, mobile applications, and social media platforms to seek redress for grievances.
By staying informed and proactive, we can protect our consumer rights and contribute to a fair marketplace.
