Uber will soon be available on India’s most popular instant messaging platform, WhatsApp.
Uber has announced a new method to book a taxi via WhatsApp.
Uber’s new cab-booking system will be available as soon as next week. It will be initially available in Delhi NCR.
It was tested first in Lucknow, India in December 2021. If the user wishes, this new feature will allow them to bypass the Uber app entirely.
Uber is offering a new service to allow residents of Delhi NCR to book Uber rides via their official chatbot on WhatsApp.
The WhatsApp chat interface will manage everything from user registration to booking a ride and getting a receipt.
Uber will offer support in Hindi and English for the chatbot to be more widely accepted.
Uber riders can book a ride with WhatsApp in just three steps
-Send “Hi” on Whatsapp to +917292000002. – They will be asked for pickup and drop-off locations
-The driver will also provide information about the expected arrival time and fare.
Uber claims riders will have the same insurance protection and safety features as people who book their rides directly through the Uber app.
The driver’s name and license plate will be provided to the riders upon booking.
They will be able track the driver’s location on the way to the pickup point, and can speak anonymously to the driver using a masked phone number.
WhatsApp chat will provide information to the rider regarding safety guidelines and how to contact Uber in an emergency (type help on trip).
Uber’s customer service team will call the rider if the user selects “emergency” while they are on the trip.
Uber riders will have access to the safety line number for a call, if necessary, up to 30 minutes after the trip ends.
Uber offers the service to existing and new users. All they need is a phone number.
Uber claims that the next version of Uber will allow users to book rides through WhatsApp.
Uber claims that Uber drivers will not experience any changes in the way they book rides via WhatsApp.
They will however be able to continue using the partner app.