The Indian Railway Catering and Tourism Corporation (IRCTC) has decided to resume serving freshly cooked meals.
It will be started in Rajdhani, Shatabdi, Duronto, Vande Bharat, Tejas, and Gatiman Express trains as the Covid-19 situation in the country stabilises.
Railway issued Order
The railways had already issued an order in this regard to all concerned departments and stakeholders earlier last week.
“Presently, it will be applicable for only Rajdhani, Shatabdi, Duronto, Vande Bharat, Tejas and Gatiman category of trains. For those passengers, who already booked tickets in advance, some directions have been given to the service provider,” the order read.
As per the order, the IRCTC will intimate the concerned Zonal Railway about the exact date from which onboard catering services with cooked food will be resumed.
Zonal Railways will then verify the catering charges to be realized based on services being provided and the applicable rate list and feed the same in the PRS software.
After that, Option for enabling booking/opting out of Catering services, from ARP date, will be available at the time of booking of tickets.
Catering Details on SMS
In addition to this, Zonal officers are also required to inform e-ticket passengers through SMS and e-mail, who already booked tickets in advance regarding the resumption of cooked food supply.
For the tickets already booked, IRCTC will provide a facility on its website to opt for catering services and payment of the charges due in advance.
This facility will be available for e-tickets as well as counter-ticket passengers.
Option for already booked Passengers
For those passengers who already booked and have not opted for the same online, cooked food should be made available on demand in the train on a payment basis, subject to availability.
The ticket checking staff onboard shall collect the catering charges due as per the approved rate list.
Recently, the Union ministry of civil aviation had also allowed airlines to serve meals on all domestic flights.