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Lost or misplaced ATM-cum-Debit card, follow these steps to block the card immediately

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New Delhi: If you are an SBI bank customer and have lost or misplaced your ATM-cum-Debit Card, the step-by-step guide is to block or report.

Keep a separate note of the Card number and associated account number in a place readily accessible. Immediately block the CardCard if it is lost, misplaced or stolen.

Blocking of Card will safeguard the cardholder from any misuse of the card. The card may be blocked using any one of the following channels:

* Through SMS – By sending SMS “BLOCKXXXX” to 567676 from the registered mobile number (XXXX is the last 4-digits of CardCard).

* Through 24 x 7 helpline (1800-11-22-11/1800-425-3800/+9180-26599990) – The Contact Centre will ask for certain information about the cardholder before blocking the CardCard to ensure that it is not used fraudulently by any person.

* Through SBI Quick mobile application – Card can be blocked using option “ATM cum Debit Card”.

The cardholder is required to operate the SBI Quick mobile application through their registered mobile number only. For blocking, the cardholder will require the last 4 digits of CardCard.

* Through SBI Anywhere mobile applications – Card can be blocked using the menu “Debit Card Hotlisting” under ‘Services’ available under the post-login page and be guided by options on the screen.

Alternatively, CardCard can be blocked using “Card Blocking” on the pre-login screen.

* Through Internet Banking – Card can be blocked if the Card Holder is an internet banking user.

The functionality is available at post-login >> e-services >> ATM Card Services >> Block ATM Card. Follow the menu options to complete the blocking of your CardCard.

* Through SBI Branch – Please visit any nearest SBI Branch with a written request to block your lost or stolen CardCard.

How to manage your ATM-cum-Debit usage functionality?

* Your Card comes with a pre-set limit for purchase transactions (i.e., at merchant establishments or online) and for cash withdrawal limits at ATMs.

Bank is providing you the option for setting your channel-wise (i.e., for usage at ATMs, merchant establishments and over online) usage limit (Only below the pre-set limit is allowed) through internet banking (Post login >> e-services >> ATM Card Services).

* Your Card when received can be used at any channel (i.e., for usage at ATMs, merchant establishments and over online).

However, Bank is providing you the option for disabling/enabling channel (i.e., for usage at ATMs, merchant establishments and over online) of usage based on your requirement through internet banking (Post login >> e-services >> ATM Card Services) and through SBI Quick mobile application using option “ATM cum Debit Card”.

* Your Card when received can be used for domestic and international transactions (applicable only for international Card variants).

However, Bank is providing you the option for disabling/enabling use mode (i.e., domestic or international) based on your requirement through internet banking (Post login >> e-services >> ATM Card Services) and through SBI Quick mobile application using option “ATM cum Debit Card”.

Some of the facilities are also available through SMS, refer to the welcome letter sent along with CardCard.

The above facilities can also be availed by giving a written request at any nearest SBI Branch with a service charge.

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