Travelling on Indian Railways has become much more convenient for passengers as they only need to dial one number for all their inquiries and complaints.
Previously, passengers had to call multiple helplines for different types of concerns or services, but now they can get answers to all their questions by calling a single helpline number, “139.”
This new system has made it easier for passengers to navigate their journey and get the help they need quickly and efficiently.
In addition to calling the helpline number, passengers travelling on Indian Railways can also seek assistance by visiting the official website, railmadad@rb.railnet.gov.in, for services such as medical assistance.
Furthermore, the Rail Madad application can also be accessed through the UMANG app.
This provides passengers with multiple options to seek help and ensure a smooth travel experience on Indian Railways.
To ensure timely resolution of customer inquiries and complaints while they are travelling, Indian Railways has consolidated all its helpline numbers under a single number, “139,” with the exception of the “182” services which handle thefts and other criminal incidents.
Passengers can now contact “139” for any kind of assistance or query they may have while travelling on Indian Railways, making it easier and more efficient to get help when needed.
The Indian Railways service allows citizens to file complaints or provide feedback for incidents that occurred on selected dates (current date or the past four dates).
To lodge a complaint, a passenger can provide the train number followed by the Unreserved Ticketing System (UTS) number or PNR number along with the incident date.
This process enables passengers to easily report any issues or incidents they experienced while travelling on Indian Railways and provide feedback for improvement.
-Station Complaint
The service allows individuals to submit a complaint or suggestion related to a station for a specific incident date, which could be either the current date or any of the past four dates.
-Track your complaint
The service enables individuals to monitor their filed complaints regarding trains or stations by supplying them with a reference number.
-Freight/Parcel Inquiry
The service permits individuals to file an inquiry or complaint regarding freight or parcel for a chosen date of occurrence, within a 30-day period from the incident’s date.
