Uber has become a popular choice for cab travel, but do you know their cancellation policy? Here’s what you need to know to avoid unnecessary charges.
Avoiding Cancellation Charges on Uber: Quick Tips
When you cancel a booked Uber ride, you might face a cancellation charge. However, you can take these steps to prevent being charged and save your money:
Uber’s Official Stand
Uber acknowledges users’ concerns about cancellation charges.
Manasi Chadha, Director of Customer Experience at Uber, stated in an interview with India Today that safety is a priority.
If a situation requires, Uber ensures passenger safety by waiving cancellation charges.
No Cancellation Charge in Certain Cases
Uber won’t charge you a cancellation fee if:
The driver insists on offline travel, outside the Uber app.
Vehicle number doesn’t match the app information.
Driver’s name differs from the app.
Cash payment is demanded despite choosing online payment.
Driver demands more money than app’s fare.
Uber considers these situations unsafe and doesn’t impose cancellation charges.
How to Request Cancellation Fee Refund
To avoid cancellation charges, follow these steps:
Open your Uber App.
Go to Trips > Help > Review My Cancellation Fee.
Select the appropriate reason for cancellation.
Uber will then waive the fee and refund if applicable.
