What to Do If You Lose Your Railway Ticket: Step by step Guide

If you lose your confirmed train ticket, there’s no need to worry. You can talk to the ticket counter or the main person in charge of reservations at the train station closest to you.

You’ll need to show your real identification to get a new ticket. Wondering what to do if this happens? We’re explaining it here. You can follow these steps:

Notify the Authorities

Inform the railway authorities or the ticket collector as soon as you realize your ticket is lost.

Lodge a Formal Complaint

Go to the nearest railway station and officially report the loss by providing all the necessary details.

PNR Number for Assistance

If you booked your ticket online through a website or app, you can find your ticket’s PNR number in your booking history. If you bought the ticket from the station, check the top-left corner of the ticket.

Remember Your PNR

Remembering your PNR number will help authorities confirm your situation.

Confirm Your Identity

Show a valid ID certificate to prove your identity and that you’re the owner of the lost ticket.

Request a Duplicate Ticket

You can ask for a duplicate ticket by paying a small fee and showing proof of your original purchase.

Collaborate with Authorities

Cooperate with railway officials during their investigation to avoid potential penalties.

Reduce Penalty Risks

Although there might be penalties, your cooperation and prompt reporting can help reduce their impact.

FIR Might Be Necessary

If your ticket was stolen, in some instances, you might need to provide a copy of the First Information Report (FIR).

Online Reporting

Certain railway websites or apps might offer an option to report lost tickets online (O), streamlining the process.

Keep Your Records

Keep copies of your complaint, duplicate ticket, or any communications for future reference.

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